ESTHÉNERGIE INSTITUT
Privacy Policy
1. Introduction
EsthÉnergie Institut attaches great importance to the protection of your personal data and respects your privacy in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.
Through this privacy statement, we inform you about which personal data we collect, why we process this data, and what rights you have regarding your personal data.
2. Controller
Esthenergie Institut
De Frélaan – 1180 Uccle, Belgium
Company number: BE1035591004
Telephone: +32 474 20 90 13
E-mail: info@esthenergie-institut.com
Website: https://www.esthenergie-institut.com/en/home-english/
3. What personal data do we collect?
We may collect the following personal data when you use our website or contact us:
- First and last name
- Phone number
- Email address
- Any information you voluntarily provide via contact forms
- IP address and browser data
- Details regarding appointments or requests
- Cookies and usage data from the website
We only collect data that is necessary for our services.
4. Why do we process your data?
Your personal data may be processed for the following purposes:
- Answering contact requests
- Managing appointments and customer relationships
- Providing information about our treatments and services
- Improving our website and services
- Compliance with legal obligations
- Securing our website against abuse or fraud
We process your personal data exclusively on the basis of legal grounds such as consent, performance of a contract, legal obligation, or legitimate interest.
5. Data retention period
Your personal data will not be retained longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.
Contact details submitted via forms may be retained for a reasonable period for administrative follow-up and customer management.
6. Sharing of personal data
Your personal data is never sold to third parties.
In certain cases, data may be shared with trusted service providers necessary for the operation of our website or services, such as:
- Hosting providers
- Email services
- Accounting or administrative services
- Technical support for the website
These parties are contractually obliged to treat your data confidentially and securely.
7. Cookies
Our website may use cookies to improve the user experience and collect statistics about website usage.
Cookies are small text files that are stored on your device when you visit our website.
You can set your browser to reject or delete cookies. However, disabling cookies may affect the functioning of certain parts of the website.
You can find more information in our cookie policy.
8. Security of personal data
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
Our systems and website are secured according to current security standards.
9. Your rights
You have the right to:
- To obtain access to your personal data
- to have your data corrected
- to have your data deleted
- To limit the processing of your data
- To object to certain processing
- To withdraw your consent at any time
- To transfer your data, also known as data portability
You can contact us regarding this via:
We will respond to your request within the statutory timeframe.
10. Complaints
If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority:
Data Protection Authority (DPA)
Drukpersstraat 35
1000 Brussels
https://www.gegevensbeschermingsautoriteit.be/
11. Changes to this privacy policy
EsthÉnergie Institut reserves the right to modify this privacy policy at any time. The most recent version will always be available on this website.
Last update: May 2026